1. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive an order confirmation via email once your order is placed, and a shipment confirmation with tracking information once it is dispatched.
2. Shipping Methods and Charges
| Shipping Method | Delivery Time | Charges |
|---|---|---|
| Standard Shipping | 4–7 business days | ₹100 (Free for orders over ₹999) |
| Express Shipping | 1–3 business days | ₹150 |
Please note that delivery timelines may vary based on your location, order volume, and courier partner availability.
3. Delivery Coverage
We currently deliver across most regions in India. If your location is not serviceable, our support team will contact you to arrange an alternative or issue a full refund.
International Shipping: At this time, we do not offer international shipping.
4. Tracking Your Order
Once your order is shipped, a tracking number will be sent to your registered email or phone number. You can use this information to track the status and expected delivery date of your package.
5. Delivery Delays
While we strive to ensure timely delivery, unforeseen events such as weather disruptions, courier delays, or high demand may impact shipping timelines. If your order is delayed beyond 10 days from the shipping date, please contact us for assistance.
6. Incorrect Address & Non-Delivery
Please ensure all shipping information is correct at the time of checkout. UzviecoStore is not responsible for delivery issues arising from incomplete or incorrect addresses provided by the customer. In case of returned or undelivered packages due to such reasons, re-shipping charges may apply.
7. Damaged or Lost Packages
If your package is damaged in transit or marked as delivered but not received, please report it to us within 48 hours of the marked delivery date. We will investigate the issue and provide a suitable resolution, such as a replacement or refund, based on the outcome.
8. Packaging
We use secure and hygienic packaging to ensure your products arrive safely. All orders are checked and sealed before dispatch to maintain product integrity.
9. Customer Support
For any questions regarding your order or shipping status, you may contact our support team:
Email: support@uzviecostore.com